Privacy Policy

Last Updated: August 30, 2026

At INOVA, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Full name

  • Phone number

  • Delivery address

  • City and postal code

  • Order and product details

  • Information you provide through WhatsApp or other communication channels

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders

  • Arrange delivery across Pakistan

  • Contact you regarding your order

  • Respond to your questions and requests

  • Provide customer support

  • Improve our products and services

  • Prevent fraudulent or unauthorized transactions

3. Payment Information

For orders requiring advance delivery charges, we may receive confirmation of your payment. We do not intentionally store sensitive payment information such as card numbers unless required by a payment service provider.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as courier and delivery companies, when required to deliver your order.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better browsing experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services such as payment providers, courier services, analytics tools or other services necessary to operate our business. These providers may process information according to their own privacy policies.

8. Your Rights

You may contact us to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Ask us to delete information where applicable

  • Raise concerns about how your information is being used

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements. Any updates will be posted on this page with a revised Last Updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us:

INOVA
Phone / WhatsApp: 0370 0315420
Location: Multan, Pakistan